Terms of Service, Delivery SLA & Refund Policy
These Terms govern digital PDF accessibility remediation services and compliance software tools provided by PDF/UA Partner Desk (operated by Loc Nguyen, Vietnam; direct email: halocrypto101@gmail.com).
1. Scope of Remediation & Deliverables
- Each paid PDF remediation package or per-page wholesale order delivers a digital ZIP archive by email containing: (a) the remediated PDF preserving original visual layout, (b) a
veraPDF 1.30.3ISO 14289-1:2014 (PDF/UA-1) validation report showing 0 failed rules, (c) anNVDAscreen-reader reading-order QA log, and (d) aSHA-256integrity manifest. - Engineering Assistance — Not Legal Advice: PDF/UA Partner Desk provides technical document engineering and standards testing (ISO 14289-1, WCAG 2.1 Level AA, Revised Section 508). Nothing on this website or in our reports constitutes legal advice or formal legal representation.
- Cryptographically Signed PDFs: Modifying internal PDF tag trees invalidates existing digital signatures (
/Sig). Clients with signed PDFs must either provide an unsigned source PDF or authorize removal of an obsolete signature wrapper so the client can re-sign after remediation.
2. Turnaround Schedule & Digital Fulfillment
| Service Tier | Included Page / Document Scope | Standard Turnaround |
|---|---|---|
| Complimentary Sample | 1 non-confidential PDF (3–10 pages) | 24 business hours |
| $65 Starter Package | Born-digital text/headings PDF up to 12 pages | 2 business days |
| $195 Standard Package | Reports & structured data tables up to 30 pages | 4 business days |
| $390 Complex Package | Scanned OCR (up to 35p) or Fillable AcroForms (up to 25p) | 5 business days |
| Agency Wholesale ($2.00–$6.50/pg) | Standard batches up to 200 pages ($35 minimum) | 48–72 business hours |
Turnaround clocks start once both payment (or approved agency PO) and readable source PDF files are received.
3. 14-Day Free Redo Guarantee & 100% Refund Policy
- 14-Day Free Redo Guarantee: If any delivered PDF triggers a machine rule failure in
veraPDF 1.30 (--flavour ua1)orPAC 2026, or exhibits a reading-order, table-header scope, figure alt-text, or AcroForm/TUtooltip defect inNVDAorJAWSwithin 14 calendar days of delivery, we remediate and re-verify the file within 24 business hours at $0 additional charge. - 100% Pre-Work Cancellation Refund: Orders cancelled via email (halocrypto101@gmail.com) before remediation work commences receive an immediate 100% refund.
- 100% Conformance & Visual Fidelity Refund: If a file cannot be remediated to 0 failed
veraPDF 1.30PDF/UA-1 rules while maintaining visual layout fidelity (for example, severely damaged font encodings or locked XFA streams), we notify you promptly and issue a 100% full refund. - 100% Missed-SLA Refund Option: If we miss the agreed delivery SLA for reasons within our control and you choose to cancel prior to accepting delivery, we issue a 100% full refund.
4. Client Intellectual Property
You (or your agency's end client) retain 100% copyright, title, and ownership over all source documents and remediated PDFs at all times. PDF/UA Partner Desk claims zero rights to publish or display client files without written permission (public benchmark examples use exclusively public-record .gov / .edu documents).
5. Contact for Support, Redos, or Refunds
Email Loc Nguyen — PDF/UA Partner Desk directly at halocrypto101@gmail.com with your order receipt or filename. Support and refund requests are answered within 12 hours (Monday–Saturday).